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By earning the Salesforce Field-Service-Consultant Certification, professionals can showcase their proficiency in designing and implementing field service solutions that meet the specific needs of their organization. Salesforce Certified Field Service Consultant certification also provides opportunities for career advancement, as it is recognized by employers as a valuable credential that demonstrates a high level of expertise in the field service industry.

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Salesforce Field-Service-Consultant Certification Exam is intended for professionals who are involved in designing, configuring, and implementing field service solutions for their organizations. Salesforce Certified Field Service Consultant certification exam is especially relevant for those working in industries such as manufacturing, telecommunications, healthcare, and utilities, where field service management is a critical aspect of their operations.

Salesforce Certified Field Service Consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

A. Use Assets and define a hierarchy.
B. Use an ERP to manage the BoM.
C. Use a custom object to model the BoM.
D. Use Products and add to an Order.

Answer: B

NEW QUESTION # 93
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
C. Create one Service Appointment and schedule it to two different Resources.
D. Create two Service Appointments and schedule them to the same Resource.

Answer: A

NEW QUESTION # 94
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

A. Update the In Jeopardy field on the Service Appointment.
B. Change the Status field on the Service Appointment.
C. Adjust the Scheduled End field on the Service Appointment.
D. Post to the Service Appointment Chatter feed.

Answer: A

Explanation:
Explanation
The In Jeopardy field on the Service Appointment is a checkbox that indicates whether a service appointment is at risk of late completion based on travel time and service duration calculations. Technicians can update this field using the Field Service Mobile App to alert dispatchers and managers of potential issues. Posting to the Service Appointment Chatter feed, changing the Status field on the Service Appointment, or adjusting the Scheduled End field on the Service Appointment would not indicate that a service appointment is in jeopardy, but would communicate other information such as comments, progress, or rescheduling. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

NEW QUESTION # 95
Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.
B. Configure Schedule Policy by modifying Work Rules and Service Objectives.
C. Default Travel Speed is used only if a different travel speed is null on the resource.
D. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.
E. Set Auto Schedule to True upon creation of the Service Appointment.

Answer: B,C,D

Explanation:
Explanation
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_routing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_schedule_policies.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5

NEW QUESTION # 96
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A. Required Resource
B. Match Field
C. Extended Match
D. Resource Availability

Answer: B

Explanation:
Explanation
This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5

NEW QUESTION # 97
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